7-Day money-back guarantee on e-bikes

We guarantee 100% satisfaction with your Kalkhoff bicycle. If you are not satisfied for any reason, simply contact Customer Support within seven days of receiving your bike and we will arrange to have it picked up. You will need to pack the bike in the original box (so it is important to save this). We will refund the cost of the bike or exchange it for another bike. The bike must not be damaged in any way. Valid only on sales within the Continental U.S. Limit of one return per customer.